Job Description
Join our dynamic team at ConnectSphere Solutions for a night shift Customer Service Representative hiring event! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our 24/7 operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive environment. No experience required – we provide full paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams for complex troubleshooting escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing product knowledge training and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience or relevant background
- Strong typing skills (35+ WPM) and proficiency with Microsoft Office Suite
- Excellent verbal communication and active listening abilities
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Flexibility to work weekends/holidays during peak seasons
- Background check and drug screen required post-offer