Job Description
Join our elite customer service team at Premier Solutions Group! We're hosting a dedicated hiring event for motivated Night Shift Customer Service Representatives in Portland, PA. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. This is your chance to launch a rewarding career in customer excellence while maintaining a balanced daytime schedule.
What We Offer:
- Competitive hourly wage ($18-$22) + performance bonuses
- Comprehensive health benefits package
- 401(k) with company matching
- Paid training and career development
- Tuition reimbursement program
- Employee discounts and wellness perks
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve billing inquiries, technical issues, and service complaints
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in continuous improvement initiatives
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and technical aptitude
- Excellent communication and conflict resolution abilities
- Ability to work independently in a fast-paced environment
- Flexibility to work overnight shifts (11 PM - 7 AM)
- Proficient with Microsoft Office and CRM software
- Positive attitude and commitment to customer satisfaction