Job Description
Join our elite customer service team in Tucson as a Night Shift Customer Service Representative! We're hosting a hiring event for motivated individuals ready to deliver exceptional service while our clients sleep. Enjoy competitive pay, premium night shift differential, and comprehensive benefits including health insurance and 401K matching. This role offers unparalleled career growth opportunities in a supportive, tech-driven environment. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% resolution rate
- Resolve complex billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce with detailed case notes
- Collaborate with cross-functional teams to escalate unresolved issues
- Maintain service level agreements (SLAs) with <30-second average response time
- Proactively identify process improvement opportunities
- Participate in bi-weekly coaching sessions and skill development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume contact center
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to work independently in fast-paced night shift environment
- Spanish bilingual certification highly desirable
- Pass background check and drug screening
- Availability to work flexible shifts including weekends/holidays