Job Description
Join Atlanta Connect Solutions as a Customer Service Representative and become the voice of excellence for our clients! We're seeking dedicated professionals to deliver exceptional support during our critical night shift operations. This is your opportunity to launch or advance your career in a dynamic environment where your problem-solving skills directly impact customer satisfaction. Enjoy competitive pay, comprehensive training, and a supportive team culture that values your contributions. Immediate openings available – apply today and start your rewarding journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex billing, technical, and account issues using CRM tools
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with escalation teams to resolve high-priority customer concerns
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives through feedback and analysis
- Maintain thorough knowledge of product offerings and service protocols
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proven ability to de-escalate tense situations with empathy and patience
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Strong typing skills (40+ WPM) with multi-tasking capabilities
- Flexible availability to work 11 PM - 7 AM, including weekends/holidays
- High school diploma or equivalent; associate's degree preferred
- Ability to pass background check and drug screening
- Basic knowledge of telecommunications or SaaS industries is a plus