Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're seeking dedicated professionals to handle inbound/outbound calls and resolve customer inquiries with precision. This night shift position offers competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for individuals seeking flexible schedules and career advancement opportunities in the heart of Houston.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain service level agreements and quality standards
- Proactively identify opportunities for process improvements
- Support cross-functional projects during off-peak hours
Qualifications
- 1+ years of customer service experience required
- Ability to work flexible night shifts (11 PM - 7 AM CST)
- Proficient in CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- High school diploma or equivalent; associate's preferred
- Ability to thrive in fast-paced, high-stress environments
- Strong attention to detail and multitasking abilities
- US work authorization and background clearance