Job Description
Join our award-winning call center team in Oakland and kickstart your career immediately! We're urgently hiring motivated individuals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with no nights or weekends. Perfect for career changers and recent graduates!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (call handling time, quality scores)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service processes
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Type 40+ WPM with strong computer navigation skills
- Excellent verbal communication in English
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Previous call center/collections experience a plus