Job Description
Join our award-winning customer support team in Indianapolis! We're urgently hiring motivated individuals for entry-level call center positions with comprehensive paid training. No experience required – we provide all tools for success. Enjoy competitive pay, flexible scheduling, and career advancement opportunities. Work in a modern, collaborative environment with full benefits package including health insurance and 401(k). Start your customer service journey today with industry leaders committed to employee growth.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to work flexible shifts including evenings/weekends
- Problem-solving and multitasking abilities
- Positive attitude and customer-focused mindset
- No prior call center experience required
- Must pass background check and drug screening