Job Description
Join our dynamic team at UrbanConnect Solutions and kickstart your career in customer service! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional local support. As a Local Customer Service Representative, you'll be the face of our brand, helping Chicago residents resolve inquiries with empathy and efficiency. Enjoy comprehensive training, flexible scheduling options, and opportunities for advancement within our growing company. Apply today and become part of Chicago's premier customer service team!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, service disruptions, and account concerns
- Document interactions in CRM systems with precision and confidentiality
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
- Support community outreach initiatives during special events
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years of customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including weekends
- Proficient with Microsoft Office and CRM software
- Valid work authorization in the United States
- Must attend in-person hiring event on October 15th