Job Description
Join our award-winning team as a Customer Service Representative in Austin! We're seeking passionate individuals to deliver exceptional support experiences while receiving comprehensive paid training. Enjoy a collaborative environment with growth opportunities in a rapidly scaling tech company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet monthly performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Must pass background check and drug screening
- Authorized to work in the United States