Job Description
Join San Diego Connect Solutions as a Local Customer Service Representative and become the voice of our vibrant community! We're seeking empathetic professionals to deliver exceptional support during weekend shifts. This is your opportunity to make a real impact while enjoying a balanced work schedule in sunny San Diego. No nights or holidays required – just weekends! As a cornerstone of our client success team, you'll build lasting relationships while solving challenges with creativity and care. We provide comprehensive training and a supportive team environment designed for growth. Apply today and start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our CRM system and knowledge base
- Process orders, returns, and account modifications accurately
- Document all interactions in our customer database for quality assurance
- Collaborate with internal teams to escalate complex issues
- Maintain customer satisfaction scores above 95%
- Participate in weekend team huddles and training sessions
Qualifications
- Minimum 1 year customer service experience in a local market setting
- Excellent verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and conflict resolution skills
- Flexible weekend availability (Saturday/Sunday shifts)
- High school diploma or equivalent; college degree preferred
- San Diego area residents strongly encouraged to apply
- Ability to pass background check and drug screening