Job Description
Join our award-winning customer support team as a Remote Full-Time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional service from home. Enjoy flexible hours, comprehensive benefits, and career growth opportunities while supporting customers across New York and Virginia. Why ConnectSolutions? Competitive pay, paid training, wellness stipends, and a vibrant remote culture. Be part of a company that values your expertise and work-life balance.
Responsibilities
- Provide real-time chat support to customers via web and mobile platforms
- Resolve technical issues, billing inquiries, and product questions
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve support workflows
- Identify and escalate complex issues to senior specialists
- Maintain high customer satisfaction scores (CSAT)
- Participate in weekly training sessions and knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer support or chat-based roles
- Proficient in CRM tools (e.g., Zendesk, Salesforce)
- Strong written communication and problem-solving skills
- Reliable high-speed internet and quiet home office
- Ability to work independently in a remote environment
- Experience with Windows/macOS and troubleshooting
- Available to work rotating shifts including weekends