Job Description
Are you looking for a rewarding career in customer service? Premier Staffing Group is hosting a Hiring Event in Memphis, TN, to fill immediate openings for Night Shift Customer Service Representatives.
As a Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. This role offers a stable schedule, competitive pay, and a collaborative work environment. We are looking for dedicated individuals to join our growing team and help us deliver exceptional service around the clock.
Why Apply?
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Stable Schedule: Full-time night shift hours with consistent weekly pay.
- Benefits: Health, dental, and vision insurance available.
- Growth: Clear pathways for advancement within the company.
Don't miss this opportunity to join a top-tier team in Memphis. Apply today to secure your spot at our Hiring Event!
Responsibilities
- Manage high-volume inbound and outbound customer calls with a friendly and professional demeanor.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction levels.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with team leads and other departments to escalate complex issues when necessary.
- Assist in training new team members and sharing best practices.
- Maintain a clean and organized workspace to promote efficiency.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center environments is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work effectively in a fast-paced, night-shift environment.
- Proficiency with computers and basic software applications.
- Must be available to work rotating shifts and weekends if required.