Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Support Solutions is currently seeking a dynamic Customer Service Representative to join our growing team in Mesa, Arizona. We offer a comprehensive paid training program and a competitive benefits package for full-time employees. If you are looking for a stable career opportunity with flexible night shift hours, we want to hear from you.
Why Join Us?
- Paid Training: No experience required; we will teach you everything you need to know.
- Night Shift Flexibility: Enjoy your days free with our reliable night shift schedule.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear paths for advancement within our customer success department.
Take the next step in your career today by applying for the Customer Service Representative position in Mesa, AZ.
Responsibilities
- Handle inbound and outbound customer calls with a focus on high-quality service and issue resolution.
- Assist customers via email and live chat, providing accurate information regarding products and services.
- Log all customer interactions and account updates accurately in our CRM system.
- Identify customer needs and recommend appropriate solutions to enhance satisfaction.
- Collaborate with the team and management to improve processes and resolve complex escalations.
- Maintain a professional demeanor and adhere to company call scripts and guidelines.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory (training provided).
- Strong verbal communication skills with the ability to listen actively.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work a flexible night shift schedule (e.g., 10:00 PM - 6:00 AM or similar).
- Problem-solving mindset and the ability to remain calm under pressure.