Job Description
Join TampaCare Solutions as a Local Customer Service Representative and kickstart your career in customer service! We're seeking passionate individuals with no prior experience to provide exceptional support to our Tampa community. Enjoy comprehensive training, a supportive team environment, and the opportunity to grow professionally while making a real difference in people's lives. Immediate start available for motivated candidates ready to deliver outstanding service.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve customer concerns efficiently while maintaining service quality standards
- Document interactions accurately in CRM systems and update customer profiles
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction scores
- Participate in ongoing product knowledge training and skill development
- Identify opportunities for process improvements and provide constructive feedback
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills with clear and friendly verbal/written abilities
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and patience when handling challenging customer situations
- Reliable attendance and punctuality in a fast-paced environment
- Ability to multitask and prioritize tasks effectively
- Willingness to work flexible hours including evenings and weekends