Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking passionate individuals to deliver exceptional support experiences. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities. No experience required – we provide paid training!
Enjoy a modern workspace with flexible scheduling options and a supportive team environment. Perfect for career changers or those seeking a fresh start. Apply today to begin your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Louisville office