Job Description
Join Our Upcoming Hiring Event!
Are you ready for a new challenge in Milwaukee, WI? We are hosting a major hiring event to expand our Night Shift team. We are actively looking for passionate Customer Service Representatives to join our high-performance call center, serving clients across Wisconsin and Illinois.
This is a fantastic opportunity for individuals seeking flexible night schedules, competitive pay, and a supportive work environment. Whether you are an experienced agent or looking to start your career in customer support, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries, complaints, and issues efficiently using established scripts and guidelines.
- Accurately document all customer interactions and account information in the CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with team leads to achieve daily and monthly KPI targets.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call center, or retail is preferred but not mandatory.
- Strong verbal communication skills and a friendly telephone manner.
- Ability to work rotating night shifts, including weekends and holidays.
- Basic computer proficiency with Microsoft Office Suite and typing speed of 35+ WPM.
- Must be authorized to work in the United States.