Job Description
Are you looking for a night shift opportunity that offers growth and stability?
We are currently hiring Customer Service Representatives for our teams in Philadelphia, PA and Virginia. This is a fantastic chance to join a premium support organization that values your hard work and offers paid training to set you up for success.
Whether you are an experienced professional or looking to start your career, we provide the tools, environment, and support you need to thrive in a night shift setting.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on high-quality service and problem resolution.
- Assist customers via phone, email, and live chat during evening hours.
- Document accurate information regarding customer interactions and account details.
- Stay updated on product knowledge and company policies to provide reliable support.
- Collaborate with the night shift team to ensure seamless operations and high customer satisfaction scores.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED equivalent is required.
- Must be willing and able to work rotating night shifts (e.g., 10:00 PM – 7:00 AM).
- Strong verbal communication skills and a professional telephone manner.
- Basic computer proficiency and typing speed.
- Reliable internet connection is mandatory for remote roles.
- Able to pass a background check and drug screen.