Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring dedicated Customer Service Representatives for our night shift operations in Oakland, Illinois. We are expanding our team and looking for individuals who are eager to learn and grow.
We offer 100% Paid Training and a comprehensive benefits package. If you have a passion for helping people and are available for night shifts, we want to meet you. Join a company that values your contribution and invests in your future.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- 100% Paid Training Program
- Supportive and inclusive work environment
- Opportunities for career advancement
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues and complaints efficiently, escalating complex problems to the appropriate team when necessary.
- Accurately document all customer interactions and account details in our CRM system.
- Follow standard operating procedures (SOPs) to ensure quality service delivery.
- Maintain a positive and professional demeanor during all customer interactions.
- Collaborate with team leads to meet daily performance targets and quality metrics.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills (minimum 35 WPM).
- Strong verbal communication and active listening skills.
- Ability to work independently and stay focused during night shifts.
- Problem-solving mindset and a patient attitude.
- Must be authorized to work in the United States.