Job Description
Join our dynamic hiring event for entry-level call center positions! CustomerConnect Solutions is expanding our customer service teams in Minneapolis, MN and North Carolina. We're seeking motivated individuals ready to launch their careers in a supportive, growth-oriented environment. No prior experience required—comprehensive training provided!
Why join us?
• Competitive hourly wages + performance bonuses
• Flexible day/night shift options
• Comprehensive benefits (Day 1 healthcare, 401k)
• Career advancement opportunities
• Modern workspaces with latest technology
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, handle time)
- Collaborate with team members to improve customer experiences
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate computer systems efficiently
- Flexible schedule availability (including weekends)
- Positive attitude and problem-solving mindset
- No prior experience required—training provided
- Must pass background check and drug screen