Job Description
Join our award-winning customer service team as a Remote Night Shift Customer Service Representative in Portland, Ohio! We're seeking empathetic professionals to deliver exceptional support from the comfort of their homes. Enjoy competitive pay, comprehensive training, and a flexible schedule while making a real impact on customer satisfaction. This full-time night shift position offers growth opportunities in a supportive virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and troubleshooting for diverse client portfolios
- Maintain detailed case notes in CRM systems while meeting SLAs
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities for process improvements and customer retention
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or call center setting
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with conflict resolution experience
- Proficiency in CRM platforms (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office environment
- Ability to work independently during night shift hours (10 PM - 6 AM)