Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! We're seeking passionate individuals to deliver exceptional remote service from the comfort of your home office in Virginia Beach. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real difference for our global clientele. Our cutting-edge virtual platform ensures seamless operations and professional growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Process orders, returns, and service requests using proprietary CRM systems
- Document interactions and maintain accurate case histories in Salesforce
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed KPIs including CSAT, AHT, and first-contact resolution
- Participate in ongoing training to master product knowledge
- Identify process improvements and contribute to team development
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/hybrid settings
- Proficiency with CRM tools (Salesforce, Zendesk, or similar)
- Excellent verbal/written communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office environment
- Availability to work flexible night shifts (11 PM - 7 AM EST)
- Strong problem-solving abilities and emotional intelligence