Job Description
Launch your career with Global Support Solutions Inc. – a leader in customer excellence! We're seeking motivated individuals for our full-time Customer Service Representative position in Jacksonville, FL. No experience necessary! Our comprehensive paid training program equips you with all skills needed to succeed. Join a supportive team dedicated to delivering exceptional customer experiences while enjoying competitive pay and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using problem-solving frameworks
- Document interactions in CRM systems with precision
- Meet performance metrics (CSAT, resolution time)
- Collaborate with team members for seamless service delivery
- Stay updated on product knowledge and policies
- Identify upsell/cross-sell opportunities ethically
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM)
- Positive attitude and customer-first mindset
- Willingness to complete 4-week paid training
- Reliable internet for remote work components