Job Description
Join our dynamic customer service team at Customer Connect Solutions! We're hosting a hiring event for Weekend Call Center Representatives in Oakland, CA. This role offers flexible weekend hours with competitive pay and growth opportunities. If you're passionate about helping customers and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Available for weekend shifts (Sat/Sun 8AM-6PM)
- Basic computer proficiency with CRM software
- Positive attitude and resilience under pressure