Job Description
Join our award-winning team as a Customer Service Representative in our night shift remote position based in New Orleans, LA. As a vital part of our 24/7 support ecosystem, you'll deliver exceptional service to clients across the United States while enjoying the flexibility of working from home. We provide comprehensive training, career advancement opportunities, and a supportive virtual environment where your contributions directly impact customer satisfaction and business growth.
What We Offer:
- Competitive hourly pay with performance-based bonuses
- Comprehensive benefits package (medical/dental/vision)
- 401(k) with company matching
- Paid time off and company holidays
- Home office equipment stipend
- Virtual team-building activities
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with technical teams to resolve complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Typing speed of 40+ WPM with strong written communication
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office
- Flexibility to work nights (11 PM - 7 AM CT)
- US work authorization and Louisiana residency