Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! Coastal Solutions Group is seeking dedicated professionals to deliver exceptional remote support to our Virginia-based clients. This full-time night shift position offers the flexibility of working from home while making a real impact on customer satisfaction.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive paid training and certification
- Full benefits package including health insurance
- Career advancement opportunities
- Modern remote work technology and support
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with escalation teams for complex resolutions
- Maintain performance metrics for customer satisfaction (CSAT) and first-contact resolution
- Participate in continuous improvement initiatives
- Adhere to security protocols for sensitive data handling
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or call center settings
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently with minimal supervision
- Reliable high-speed internet and dedicated home office space
- Availability to work flexible night shifts (11 PM - 7 AM)