Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative! We're seeking empathetic problem-solvers to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while serving diverse clients across industries. This is your opportunity to build a meaningful career in customer service without the commute.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed case documentation in Salesforce
- Meet/exceed productivity metrics (25+ interactions/hour)
- Participate in continuous training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 45+ WPM with 98% accuracy
- Proficiency in Zendesk/Salesforce
- Excellent verbal/written communication skills
- Ability to work independently in remote environment
- Reliable high-speed internet connection
- Available to work 11 PM - 8 AM CT, weekends included