Job Description
Join Coastal Connect Solutions as a Customer Service Representative and become a vital part of our award-winning remote team! We're seeking dedicated professionals to deliver exceptional customer experiences during our night shift operations. Enjoy the flexibility of working from home while supporting clients across Virginia Beach and beyond. Our competitive compensation package includes performance bonuses, comprehensive health benefits, and career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues while meeting SLA targets
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex cases effectively
- Identify opportunities for process improvements and customer experience enhancements
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or call center environment
- Proficient with CRM software (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with active listening abilities
- Strong problem-solving skills and emotional intelligence
- Ability to work independently during night shift hours (10 PM - 6 AM EST)
- Reliable high-speed internet and quiet home office setup