Job Description
Join CityConnect Solutions at our exclusive hiring event in San Jose! We're seeking passionate individuals to become Customer Service Representatives – no experience necessary. This is your opportunity to launch a rewarding career in customer support with comprehensive training and growth opportunities. As a vital member of our team, you'll resolve inquiries, build relationships, and deliver exceptional service. Our modern downtown office offers collaborative workspaces and competitive benefits. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer calls and digital communications with empathy and professionalism
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- No prior experience required – comprehensive training provided
- Exceptional communication and active listening skills
- Proficient with basic computer applications (email, browsers)
- Ability to multitask in a fast-paced environment
- Strong problem-solving mindset and adaptability
- Must be available for evening/weekend shifts (1-2 days/week)
- Positive attitude with a passion for helping others