Job Description
Launch your career in customer service with Premier Call Solutions, Jacksonville's leading call center employer! We're seeking enthusiastic individuals for our entry-level customer service representative positions with comprehensive paid training. No prior experience required – we provide all the tools you need to succeed. Join our supportive team and build valuable skills while helping clients resolve inquiries with excellence. Enjoy competitive pay, flexible schedules, and clear career advancement opportunities in a dynamic work environment.
Responsibilities
- Handle incoming customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service questions
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and privacy
Qualifications
- No call center experience necessary – open to all backgrounds!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and willingness to help others
- Reliable transportation to our Jacksonville office
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening