Job Description
Join our award-winning customer service team in Raleigh, NC! We're hosting a dedicated hiring event for motivated individuals seeking to launch their careers in customer service. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy a supportive team environment, competitive compensation, and benefits including health insurance and retirement plans. This is your chance to develop valuable skills while helping customers across North America.
Responsibilities
- Handle inbound/outbound customer calls and digital communications with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex issues and improve processes
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Reliable transportation for in-person hiring event attendance