Job Description
Are you looking for a new opportunity in a fast-paced, supportive environment? Premier Contact Solutions is hosting a Hiring Event in Columbus, Ohio, and we are actively seeking motivated individuals to join our dynamic Customer Service team. No prior experience is necessary—we provide comprehensive paid training to help you succeed from day one. If you are a great communicator with a positive attitude, this is your chance to launch a rewarding career with competitive pay and benefits.
Join us for our on-site hiring event where you can meet our team, learn about the benefits, and potentially get hired on the spot!
- Competitive hourly wage starting at $16.00/hr
- Comprehensive paid training program
- Health, dental, and vision insurance
- Flexible scheduling options
- Advancement opportunities within the company
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Accurately enter and update customer account information and transaction details into the CRM system.
- Listen actively to customer needs and provide accurate information regarding products and services.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Meet daily and weekly performance metrics regarding call handling and customer feedback.
Qualifications
- High school diploma or GED is preferred.
- Basic computer proficiency and typing skills.
- Strong verbal communication and active listening skills.
- The ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and a dedicated workspace if working remotely (during training/onboarding).
- Willingness to learn new software and processes quickly.