Job Description
Are you ready to launch a rewarding career in the customer service industry? Global Support Solutions is currently hiring Call Center Representatives in Chicago, IL (and remote options available in Virginia).
We believe that everyone deserves a chance to succeed, which is why we offer comprehensive paid training for all new hires. No prior experience is necessary—just bring your positive attitude and willingness to learn.
As a key member of our team, you will be the face of our brand, helping clients resolve issues and achieve their goals. We pride ourselves on a supportive culture, competitive pay, and flexible scheduling.
Why Join Us?
- Paid Training Program: Start earning while you learn.
- No Experience Needed: We train you from scratch.
- Competitive Pay: $18 - $25/hour based on shift and performance.
- Flexible Shifts: Day, evening, and weekend shifts available.
- Career Growth: Clear pathways to management and specialized roles.
Responsibilities
- Handle Inquiries: Answer inbound and outbound calls professionally, addressing customer questions and concerns regarding our products and services.
- Problem Solving: Troubleshoot customer issues efficiently using provided resources and escalate complex matters to senior support staff.
- CRM Management: Maintain accurate and up-to-date records of all customer interactions in our Customer Relationship Management system.
- Product Knowledge: Continuously learn and apply detailed knowledge of our company offerings to provide accurate information.
- Service Excellence: Adhere to company scripts and quality standards to ensure a consistent and high-quality customer experience.
- Feedback Collection: Gather valuable feedback from customers and report trends to the management team.
Qualifications
- Education: High school diploma or equivalent required.
- Communication: Excellent verbal and written communication skills with a clear speaking voice.
- Technology: Basic computer literacy and reliable high-speed internet connection (for remote roles).
- Availability: Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Attitude: A patient, empathetic, and solution-oriented mindset.
- No Experience Necessary: We provide full training for qualified candidates.