Job Description
Are you looking for a career that offers growth, stability, and a supportive environment? Apex Support Solutions is currently hiring Customer Service Representatives in Long Beach, CA. We are dedicated to helping you succeed from day one with our industry-leading, paid training program.
Whether you are entering the workforce for the first time or looking to pivot into a new industry, we provide the tools and mentorship you need. Join a team that values your potential and rewards your hard work with a competitive salary and comprehensive benefits package.
What We Offer:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Zero Experience Needed: We provide full, paid training to get you ready.
- Benefits: Medical, dental, and vision insurance available.
- Career Advancement: Clear pathways to senior roles and management.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer issues, answer questions regarding products and services, and provide accurate information.
- Document all customer interactions and transactions accurately within our CRM systems.
- Identify customer needs and recommend appropriate solutions to enhance satisfaction.
- Maintain a deep understanding of company policies, procedures, and product knowledge.
- Collaborate with the support team to troubleshoot complex issues and improve service protocols.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication skills and the ability to listen actively.
- Basic computer proficiency and typing skills.
- A positive attitude and a genuine willingness to learn.
- Reliable internet connection and a quiet workspace if applicable.
- Ability to work full-time hours, including some weekends or holidays if necessary.