Job Description
We are seeking a highly motivated Customer Service Representative to join our growing team in Oakland, California. This is an immediate hire opportunity featuring paid training for qualified candidates.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on our inclusive culture and are looking for individuals who are eager to learn, grow, and excel in a dynamic environment.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr)
- Comprehensive paid training program
- Flexible scheduling options
- Career advancement opportunities within the company
- Supportive team atmosphere
Responsibilities
- Handle incoming customer calls and emails with a focus on problem resolution and customer satisfaction.
- Assist customers with account inquiries, product information, and troubleshooting issues.
- Document all customer interactions accurately in the CRM system.
- Identify customer needs and recommend appropriate solutions or services.
- Collaborate with the support team to develop best practices for service delivery.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory (we provide training).
- Excellent verbal communication and active listening skills.
- Strong computer literacy and typing speed.
- Ability to remain calm and professional in high-pressure situations.
- Must be authorized to work in the United States.