Job Description
Join our award-winning call center team in Charlotte and launch your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional customer experiences while earning competitive pay and benefits. Enjoy a supportive environment with career advancement opportunities, flexible scheduling, and a vibrant team culture. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM tools and product knowledge
- Meet performance metrics (call quality, CSAT, handle time)
- Document interactions and update customer records accurately
- Collaborate with team members to improve service delivery
- Participate in ongoing skills development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Reliable internet access for remote work options
- Must pass background check and drug screening