Job Description
Join our award-winning customer service team in Oklahoma City and launch your career with industry-leading paid training! We're seeking motivated individuals who thrive in dynamic environments to deliver exceptional support experiences. Enjoy competitive benefits, growth opportunities, and a supportive workplace culture that values your professional development. No prior experience required – we provide comprehensive training to set you up for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns using our proprietary CRM system and knowledge base
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills in English
- Proficient with basic computer applications and typing (35+ WPM)
- Ability to multitask in fast-paced environments
- Previous customer service experience a plus but not required
- Must pass background check and pre-employment screening
- Reliable transportation to our Oklahoma City location