Job Description
Join our award-winning team as a Customer Service Representative in sunny Long Beach, CA! We're urgently hiring motivated individuals with a passion for helping others. No experience necessary – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, full benefits, and a supportive team environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with precision
- Collaborate with departments to ensure seamless service delivery
- Maintain product knowledge through continuous learning
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Uphold company standards for professionalism and compliance
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Proficiency in Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Customer-focused mindset with empathy
- Basic typing speed: 30+ WPM
- Reliable transportation to Long Beach office
- Flexible availability including weekends/holidays