Job Description
Join Detroit's premier customer service team with our industry-leading paid training program! We're seeking motivated individuals to deliver exceptional support experiences. No prior experience required – we'll equip you with all necessary skills through our comprehensive 4-week paid training. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. Transform your passion for helping people into a rewarding career with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
- Identify opportunities for upselling/cross-selling when appropriate
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and critical thinking abilities
- Flexible schedule including evenings/weekends
- Passion for customer satisfaction
- Basic computer proficiency (typing 30+ WPM)
- Reliable transportation to downtown Detroit location