Job Description
Join our award-winning customer service team in Oakland! We're seeking motivated individuals to become Customer Service Representatives with comprehensive paid training. No prior experience required – we'll equip you with all the skills needed to excel. Enjoy competitive pay, benefits, and clear career growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Comfortable working in a fast-paced, metrics-driven environment
- Willingness to commit to 6-month training program