Job Description
Join our award-winning Charlotte team as a Customer Service Representative! We offer comprehensive paid training, career advancement opportunities, and a supportive work environment. No experience needed – we provide all the tools you need to succeed in dynamic customer interactions and technical support roles.
What We Offer:
- 2-week paid training program with certification
- Competitive hourly wages + performance bonuses
- Comprehensive health benefits after 60 days
- Tuition reimbursement for career growth
- Modern downtown Charlotte office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve technical inquiries using CRM software and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex issue escalation
- Participate in continuous improvement initiatives
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM with accuracy
- Customer service orientation and problem-solving mindset
- Flexibility to work evenings/weekends (rotating schedule)
- Pass background check and drug screening