Job Description
Join our award-winning customer service team with paid training and launch your career in Memphis! We're urgently hiring dedicated professionals to deliver exceptional support to our Fortune 500 clients. Enjoy comprehensive onboarding, competitive benefits, and growth opportunities in a supportive environment. No experience necessary – we provide all the training you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for quality and productivity
- Contribute to process improvements through feedback and innovation
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Comfortable using multiple software systems simultaneously
- Resilience under pressure with problem-solving mindset
- Previous customer service experience a plus but not required
- Must pass background check and drug screening