Job Description
Join Oakland Community Solutions as a Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking compassionate individuals to deliver exceptional support to our diverse community. As a key member of our Oakland-based team, you'll be the voice of our brand, helping customers resolve inquiries with empathy and professionalism. No prior experience required—we provide all the training you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet daily performance metrics for response time and resolution
- Identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Oakland office
- Passion for serving diverse communities
- Must pass background check and drug screening