Job Description
Join our award-winning customer service team in the heart of New Orleans! Delta Solutions Group is seeking motivated individuals to launch their careers in our state-of-the-art call center. We provide comprehensive paid training, competitive benefits, and a supportive work environment where your growth is our priority. No prior experience required – just a passion for helping others and a commitment to excellence.
Why Join Us?
- Comprehensive 4-week paid training program
- Health, dental, and vision benefits
- Performance-based bonuses and advancement opportunities
- Modern downtown location with free parking
- Culture focused on work-life balance
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in CRM systems
- Meet or exceed performance metrics (call time, CSAT, etc.)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening
- Previous customer service experience (preferred but not required)