Job Description
Immediate Start Opportunity! Join ConnectCare Solutions as an Entry Level Customer Service Representative in New York City. No experience required – we provide comprehensive training! Be the voice of our brand while delivering exceptional support to customers across diverse industries. Enjoy competitive pay, benefits, and career growth in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Basic computer proficiency with MS Office suite
- Ability to multitask in a fast-paced setting
- Positive attitude and customer-first mindset