Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're seeking motivated Weekend Call Center Representatives to deliver exceptional support to our clients in San Antonio. Enjoy a flexible weekend schedule while building your career in a dynamic, growth-oriented environment. Participate in our exclusive hiring event on October 28th! We offer competitive pay, comprehensive training, and advancement opportunities. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience (preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Weekend availability (Saturday/Sunday shifts)
- Spanish bilingual skills (highly valued)
- Background check and drug screen clearance