Job Description
Join Raleigh's premier customer service team with comprehensive paid training! We're seeking motivated individuals to launch rewarding careers in our local call center. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. No experience required – we provide all the training you need to succeed.
Why Choose Us?
• Fully paid 4-week training program
• Health insurance, 401k matching, and paid time off
• Career advancement pathways to team lead/supervisor roles
• Modern downtown Raleigh workspace with free parking
• Monthly performance bonuses and recognition programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to improve customer experience
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to navigate multiple computer systems simultaneously
- Previous customer service experience preferred but not required
- Typing speed of 35+ WPM with high accuracy
- Reliable transportation to our downtown Raleigh location
- Flexible availability including evenings and weekends
- Positive attitude and commitment to customer satisfaction