Job Description
Join our dynamic team as a Local Customer Service Representative in sunny Florida! We're hosting a dedicated hiring event for passionate individuals who excel in providing exceptional support to our community. This role offers flexible scheduling and the opportunity to make a real impact while growing your career in customer service. As a key member of our support team, you'll handle inquiries, resolve issues, and ensure customer satisfaction—all while enjoying Florida's vibrant lifestyle.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve product/service issues using CRM systems and company protocols
- Process orders, returns, and exchanges accurately within SLA targets
- Collaborate with cross-functional teams to escalate complex issues
- Document interactions and maintain detailed customer records
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a local market
- Proficiency with CRM software and Microsoft Office Suite
- Strong verbal/written communication skills in English
- Ability to work flexible shifts including weekends and holidays
- Florida residency and reliable transportation required
- Basic knowledge of local geography and business landscape