Job Description
Join our award-winning customer service team in Oakland! We're seeking passionate individuals to become trusted community advocates through our comprehensive paid training program. No prior experience required – we'll equip you with the skills to resolve inquiries, build relationships, and deliver exceptional service across multiple channels. Enjoy competitive pay, career advancement opportunities, and a supportive workplace culture focused on your growth.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product/service inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for resolution and satisfaction
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- Passion for helping Oakland community members