Job Description
Join ConnectCare Solutions and kickstart your career in customer service with our comprehensive paid training program! We're seeking motivated individuals in Charlotte, NC for part-time call center roles where you'll earn while learning. No prior experience required – we provide all the tools you need to succeed.
As a Customer Service Representative, you'll become the voice of our clients, delivering exceptional support through phone, chat, and email channels. Enjoy flexible scheduling including evenings and weekends, with opportunities for advancement into senior roles after training completion. Our supportive team environment and performance-based incentives make this more than just a job – it's a career launchpad.
What We Offer:
- 2 weeks of paid hands-on training
- Competitive hourly wages + performance bonuses
- Flexible part-time schedules
- Comprehensive health benefits (part-time eligible)
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex cases
- Participate in ongoing training and development programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Basic computer proficiency (Windows, CRM systems)
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Charlotte training center
- Flexible availability for evening/weekend shifts
- Positive attitude and willingness to learn