Job Description
Join our award-winning team as a Customer Service Representative with paid training and immediate start dates! We're urgently hiring motivated individuals in Fort Worth to deliver exceptional customer experiences through inbound/outbound calls, chats, and emails. No experience required – we provide comprehensive training on industry-leading platforms. Enjoy competitive pay, performance bonuses, and opportunities for career advancement within our growing organization.
Why Work With Us?
• Guaranteed paid training program
• Flexible day/night shift options
• Comprehensive benefits package (health/dental/vision)
• Tuition assistance for continuing education
• Recognition programs for top performers
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Meet/exceed performance metrics (call time, CSAT, resolution rate)
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with team leads to improve customer journeys
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 18 years of age
- Clear background check and drug screening
- Reliable transportation to our Fort Worth facility
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to type 30+ WPM with 95% accuracy
- Proficiency with basic computer applications
- Customer-focused mindset and problem-solving aptitude